Direct sale terms and conditions

Terms of sale

• We aim to dispatch most products within 3-5 working days.

• If a product is likely to take longer to dispatch we will notify you via email.

• You may cancel your order with us at any point up until your order is dispatched.

• If an order has already been dispatched then you may be liable for return fees as outlined below.

Product returns

• Products bought directly from our website may be returned so long as a return request via email is received within 30 days of receipt.

• All products returned must be undamaged and in original packaging with all accessories complete.

• Products bought directly must be inspected for damage or defects immediately upon receipt.

• Failure to inform us immediately of damage to a received product will forfeit your right to a full refund should you wish to return later.

• Custom built or finished products are outside the remit of our normal return policy and cannot be returned.

• B-stock or used products bought from our website cannot be returned.

Delivery and return costs

• Products bought directly from our website include free worldwide delivery.

• If you are buying from outside the UK you may be liable for import costs or charges. Ophidian is not responsible for the payment of any import charges nor any possible refund where a product has been returned.

• In the event you wish to return a product from within the UK a collection fee of £20 for stand mount speakers and £50 for floorstanding speakers will be deducted from the refundable amount.

• In the event you wish to return a product from outside of the UK a collection fee of £50 for stand mount speakers and £150 for floorstanding speakers will be deducted from the refundable amount.

Warranty information

• Products bought directly from our website include a 5 year warranty.

• Full terms of our warranty are available to download HERE